After care & support

Ongoing peace of mind

Whilst everyone expects that a system should work perfectly on handover, we feel the continued support of our clients and proactive approach to resolve problems when they happen is just as important to ensure the system works perfectly for years to come.

All of our systems come with a 12 month after care and support package as standard.

Every project we deliver includes a full year’s aftercare & support package as standard. During this time we will maintain the installation, ensuring everything works perfectly and also make planned visits to ensure that all equipment is clean, updated and working as well as the day it was installed.

To ensure your systems stay in optimal conditions for the duration of their lifespan, we then offer ongoing aftercare and support options. Our responsive, flexible and accessible packages are based on a proactive approach to system maintenance, with 24/7 remote monitoring as standard, giving you the peace of mind you need that everything will remain working as it should.

TESTIMONIALS

Testimonials

“From initial concept through to aftercare, every detail and interaction has been beyond our expectations. The team produced great ideas on what would work best for our needs and were always realistic on cost and timeframes. The project came in on time and on budget, and every person we dealt with was knowledgeable and professional in every way. We have also been really impressed by the aftercare – responses are dealt with promptly and in the rare event that there is a problem, they will always go the extra mile to ensure that this is solved with minimum disruption. I couldn’t recommend Intuitive Homes any higher.

Mr Coton - RESIDENTIAL CLIENT

“Working alongside Intuitive Homes for many years, we have such a respect for Stephen and the team that we use them without question. They just go the extra mile in terms of professionalism and personal interest in a project and I’m consistently impressed by Stephen’s industry knowledge and instincts on what the next big thing will be.

Andy Butler - The Llama group

“ When it came to handover, we were blown away with the results. Everything works seamlessly together from the lighting to music and being able to watch whatever we want in every room. We love the ability to control everything intuitively and if there are any upgrades or updates needed, the guys are quick to come and sort it for us. I wouldn’t hesitate to recommend Intuitive Homes they really know the business inside out.”

Mr Connolly - residential client

“ They spent time onsite listening to our requirements and needs, as well as guiding us through all the possibilities available to us, whilst taking into account budget and time constraints and we have always found the work carried out to be professional, clearing up after themselves, being available on the phone and remotely to help rectify some issues etc”

mrs ackerman - residential client

“Stephen and his team were an absolute pleasure to work with, building common sense into the process and takes the time to make sure that everyone has the right understanding of the technology and how it works. It’s this proactive and respectful approach that makes him such a good partner. I really couldn’t have wished for better”

PAUL SPEAKMAN - PROJECT MANAGER

“Working with Intuitive Homes has been fantastic throughout. It is always of utmost importance to us that the aesthetics of the home are not compromised by the technology installed. Stephen and the team work hard to deliver systems that are not only simple and easy to use but that seamlessly integrate within the design of the home. They really care about the details and are reliable and great communicators, which is essential on large projects. I wouldn't hesitate to recommend them in future”

Lisa Keates - Interior designer

“We used Intuitive Homes recently recently on a new build project, where they designed, installed and programmed a fully automated system. Stephen's knowledge and expertise was first class and I wouldn’t hesitate in recommending him their knowledge and expertise was first class and I wouldn’t hesitate in recommending them”

MR STOTT - RESIDENTIAL CLIENT

“ Their team delivered a product that enhances our lifestyles with easy access to everything from security to heating, lighting, and entertainment. The system also adapts to outside events, and we have surprising control with handheld remotes that adapt to whatever we're doing. The whole process was effortless with sound recommendations and great problem-solving skills. That's great service.”

Mr GRAVELEY - RESIDENTIAL CLIENT

Aftercare & support

  • 24/7 MONITORING

    All of our projects include a network monitoring system, which gives us a complete overview of all the devices on the network. The system tracks when any of the designated important devices go off-line and we are notified immediately. This allows us to get to work straight away diagnosing the problem with the aim of rectifying things before you even notice.

  • SUPPORT SYSTEM

    Every client is given access to our support system where you can log your own issues, questions and requests. As soon as a team member receives a new ticket, we can come back to you with initial thoughts or just get to work on resolving the problem. Everything is tracked so you can stay up-to-date on any outstanding issues and current progress.

  • REPORTS

    You will receive regular reports on the health of your system, historical Internet speed analysis, bugs and issue tracking, that we log ourselves, and any that you have reported, as well as any items or equipment that we are monitoring and have flagged as potentially having issues. You will also receive a full report after any scheduled maintenance visit.

  • REGULAR MAINTENANCE

    As part of our maintenance agreements, we schedule visits to the property to run through every aspect of the installation, meaning that even the piece of equipment that only gets used occasionally is tested and signed off. There is nothing worse than a part of the system being used infrequently and then not working when you really need it. We carry out a full review of the system and do any software or firmware upgrades that are required, keeping your system, up-to-date, bug, free, and secure.

  • REMOTE ACCESS

    If you do ever have an issue, then having to wait until an engineer can get out to the property to take a look can be frustrating. So from the initial designs, we carefully plan ways to provide ourselves with as much remote diagnostics and resolution capabilities as possible. All of our racks have controllable power supplies, so if we are notified that a certain Sky box has gone off-line, we can easily just reset the power to that device. We have VPN access to login and have exactly the same network access as if we were right there in the property.

  • PROACTIVE CARE

    With our advanced notification system and a support agreement in place, we are able to proactively investigate and resolve issues before you know there is even a problem. The aim is that you never have to be involved and certainly aren’t the ones discovering problems and having to report them. You will receive a regular report on any issues that have been found and resolved, but the actual problems will hopefully not impact on your enjoyment of the systems.